Support
For any troubleshooting inquiries, please reach out to a member of the field support team or contact us at support@burro.ai.
Reporting an Issue
BURRO Grande includes a self-reporting feature accessible from the main user interface. To report an issue, follow these steps:
Navigate to the main UI screen.
On the reporting page, select the category that best describes the issue you encountered.
As a best practice, it is recommended to report any issues to the nearest Field Support Engineer and notify them of any unusual or recurring problems.
Field Support
A BURRO Field Engineer is typically available nearby and has an expected response time of [X] minutes. To request assistance from a Field Engineer, please contact us via support@burro.ai or call us at +1 (661) 379-0047.
Field Engineers are equipped with the necessary tools and parts to address any issues that may arise in the field. They possess the technical expertise to resolve bugs and guide users through troubleshooting processes.
Requesting a Technician for Service
For all troubleshooting inquiries and replacement part requests, please direct your communication to a field support team member or contact us at support@burro.ai.